What happens if a complaint against a licensee is substantiated?

When a complaint against a licensee is substantiated, typically, the board takes action to address the violation of professional standards or statutes governing the licensee's conduct. Issuing a public reprimand is a common consequence for such substantiated complaints, as it serves both as a corrective measure for the licensee and a warning to others in the profession about the importance of adhering to ethical and professional standards.

A public reprimand allows the governing board to publicly document the disciplinary action taken against the licensee, which can have both reputational and professional implications for the individual involved. The process is aimed at promoting accountability and transparency within the profession while maintaining public trust.

In contrast, options that involve nondisciplinary orders or dismissals do not appropriately reflect outcomes for substantiated complaints, as these imply either a lack of findings or a failure to take necessary corrective action. Further investigation would typically occur before a complaint is substantiated, rather than afterward. Thus, the issuance of a public reprimand is a clear and aligned response to the substantiation of a complaint against a licensee.